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Evolve Medical Solutions, LLC
Repair terms and conditions
Evolve Medical Solutions will service select medical equipment and
devices for the flat-rate charge as stated on the rental or repair price
sheet . If service is needed that requires labor or parts not covered by
the flat-rate service charges then an estimate will be provided. If you do
not agree to the parts and labor charges that Evolve Medical Solutions,
LLC. has recommended, Evolve Medical Solutions, LLC will return your
product to you and may charge a diagnostic fee, and shipping costs.
Unless specifically directed in servicing your product, Evolve Medical
Solutions, LLC reserves the right to use new, used, or refurbished parts
or products. Evolve Medical Solutions, LLC may also exchange the
product with a new, used, or refurbished product at our sole discretion.
SERVICE EXCLUSIONS
The flat-rate repair service does not cover cosmetic damage, damage
due to accident, negligence, abuse, misuse, unauthorized modification
or repairs, extreme environmental conditions, extreme physical or
electrical stress or interference, fluctuation or surges of electrical
power, lightning, static electricity, fire, acts of God or other external
causes. Evolve Medical Solutions, LLC. reserves the right to refuse
service for such damage. In such event, Evolve Medical Solutions. may
return the product to you without servicing it and may charge you a
diagnostic fee, , and shipping fees if you do not have a shipping account
on file.
Service and Repair Warranty
In servicing equipment,Evolve Medical Solutions, LLC . warrants (1)
that service will be performed in a workmanlike manner by
qualified technicians; to meet OEM requirements and that (2) all
parts or products used in the service shall be free from defects in
materials and workmanship for the warranty period as specified
(3) that the entire repaired or replaced product will be free from
defects in materials and workmanship during the warranty period
(as specified in your Repair agreement) from the date of service.
Upon receipt of supplied or repaired items from Evolve Medical
Solutions, LLC. customer agrees to inspect and test the items
supplied and/or repaired . prior to putting equipment into use.
For “Out of Box Failures”: Upon receipt of supplied and/or repaired
medical parts or equipment from Evolve Medical Solutions, LLC.
customer agrees to inspect and test the items supplied and/or
repaired within three (3) business days to determine if an “out of
the box” failure exists. Customer agrees to report these failures
within the warranty period. Any out of the box failure claims made
outside the warranty period for refurbished or purchased
equipment and supplies will be considered a new repair and will
be subject to normal service and repair fees.
Service & Repair Warranty Exclusions
This warranty does not cover problems arising from:
• Water damage, physical damage, neglect, improper use, or incorrect
installation of products.
• External causes such as accident, misuse, issues with electrical power supply, or
abuse..
• Devices that have broken Void . warranty seals.
• Failure to follow product instructions, resulting in damage to product.
• Usage not in accordance with OEM recommendations for that product’s use.
• Items with missing or altered . service tags.
• Items with missing or damaged serial numbers.
Expiration of Quotation:
The quoted prices remain in effect for 30 days from the presentation date.
Shipping : Free ground shipping on completed repairs
Warranty: 30 days for refurbished equipment
60 days warranty on repairs made
Cables or sensors are guaranteed to work – if you find a defect we will
exchange at no cost, if they don't we'll take them back, no questions, no
hassles and no re-stocking fees. The unused part must be received back
no later than 30 days from your purchase date for a full refund excluding
shipping fees.
At Evolve Medical Solutions, LLC, we value our customers and strive to provide the best possible service. Our team is always available to answer any questions and address any concerns you may have.
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